"Once again I am extremely pleased with Shawnee Optical!
Being a very picky consumer I find Shelly and the staff at Erie's W. 38th Street location to be patient with my questions and do whatever is needed to provide me with the lenses and frames that fit my needs."
- Mark Eisert
"A big ‘Thank You’ to Shawnee Optical!
Recently, I took my mother, Lil, into Shawnee Optical on West 38th Street in Erie for an eye exam and new glasses when it was apparent that her prescription was well out of date. We selected some frames and lenses, but when they later looked closely at what we chose, they realized that the type of lenses we wanted would not work with those particular frames. I’m frequently out of town on business, so it was not possible for me to take her back to the office right away. I was then contacted by Ann Wensel at Shawnee and explained that I was out of town and unable to come back in, so rather than have my mother wait, she sent an optician out to see her and together they selected frames that would work. When the glasses came in, I was still out of town, so Ann once again arranged to have the optician visit my mom and fit the glasses for her. She now has her new eyeglasses and everything worked out perfectly.
I can’t believe that just any optical office would respond like they did and we can’t thank Shawnee enough for the above and beyond service we received. They are definitely a class act and if you need glasses, then do yourself a favor and see them first."
"I just wanted to write to say thank you. My son, Timothy, was in your office on Monday and you guys took great care of him. He is 6 1/2 hrs away from home attending UNOH and broke his frames. He was frustrated and didn't know what to do. He went to several other businesses in the Lima area and not knowing what to do, he asked me to find him somewhere to fix his glasses. I was able to find your office on the internet and directed him there. Within 1 hour, he was given a new set of frames that fit his lenses and was treated very well. He called me when he received his new frames and could not say enough good things about the staff and service he received. As a parent, with a child out of state for the first time trying to make it on his own, I cannot say enough good things about Shawnee Optical! Thank you, Thank you, Thank you!!"
- Lynn R.
"Thank you so much for all of your help with my glasses! I truly appreciate it! The acquisition of bifocals is the official gateway to middle age ...I guess!
I am grateful for your help and I always look forward to your smile! Thanks again, Val!"
- Missy H.
"Dear Dr. Franz, Chris, Terry and entire Shawnee Optical Team,
Thank you for your assistance in replacing Mark's defective contacts. We appreciate your professionalism, understanding and efficiency when faced with the time constraints our issue presented to you. You have consistently provided outstanding service to meet our family's eye care needs. You treat us like family. Thank You!"